Accessibility

We want everyone to be able to find, order and manage sustainable packaging on Earth Store, including people who use a screen reader, a keyboard, voice control, magnification or other assistive technology.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across www.earthstore.com, including the shop, cart, checkout and sign-in pages.

What we’re doing

• In October 2026 we reviewed the site with automated testing, keyboard testing and a review of our code.
• We’re fixing what we found in stages and will update this page as fixes go live.

Known issues

We know about these and are working on them:

• The “For Business” and “Resources” menus and the account menu don’t yet work fully with a keyboard.
• The search panel and some forms don’t yet announce results, errors or confirmations to screen readers.
• The plain-versus-branded cup comparison slider can’t yet be moved with a keyboard.
• Some smaller text doesn’t yet have enough color contrast.
• We haven’t finished reviewing the pages you see after signing in to a business account.

Tell us about a barrier

If something on the site is hard to use, or you need information in another format, email us at hello@earthstore.com with “Accessibility” in the subject. Tell us the page and what you were trying to do. We aim to reply within two business days, and we can take your order or quote request by email in the meantime.